Terms of Use

Last updated: 8 March 2026

Welcome to The Funeral. These Terms of Use ("Terms") govern your access to and use of our website at the-funeral.co.uk (the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Service.

1. About Our Service

The Funeral is a directory and comparison platform for funeral directors operating in the United Kingdom. We provide:

• Branch-level listings of funeral directors with contact details, pricing information, and reviews
• Tools to search, compare, and contact funeral service providers
• Educational content about funeral planning, costs, and options

The Funeral is an information service only. We do not provide funeral services ourselves, and we are not a funeral director. We facilitate connections between users and funeral service providers.

2. Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service in any way that violates applicable UK law or regulation
• Submit false, misleading, or fraudulent information
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Scrape, harvest, or collect data from the Service using automated means without our written permission
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Transmit any viruses, malware, or other malicious code
• Use the Service to send unsolicited marketing communications (spam)
• Abuse, harass, threaten, or intimidate funeral directors or other users

3. User-Generated Content

3.1 Reviews and Feedback

If you submit reviews, ratings, or other content to our Service:

• You retain ownership of your content but grant us a worldwide, non-exclusive, royalty-free licence to use, display, and distribute it
• Your content must be truthful, based on genuine personal experience, and comply with UK law
• You must not submit defamatory, abusive, obscene, or discriminatory content
• We reserve the right to moderate, edit, or remove any content that violates these Terms

3.2 Review Moderation

All reviews are subject to moderation before publication. We may reject reviews that:

• Contain personal information (names of staff, phone numbers, addresses)
• Include profanity, hate speech, or discriminatory language
• Are not based on a genuine service experience
• Violate privacy, defamation, or other laws
• Are submitted by competitors or have a commercial motive

4. Funeral Director Listings

4.1 Data Sources

Funeral director listings are compiled from publicly available sources, including:

• CMA-mandated price lists published by funeral directors
• Business directories and official registers
• Direct submissions from funeral service providers

4.2 Accuracy and Verification

While we make reasonable efforts to ensure listing accuracy, we cannot guarantee that all information is complete, current, or error-free. Funeral directors are responsible for maintaining their own pricing and service information.

Users should verify all critical information (prices, services, availability) directly with the funeral director before making decisions.

4.3 Claiming and Managing Listings

Funeral directors may claim their listings by completing our verification process. Claimed listings may be subject to subscription fees for enhanced features.

5. Pricing Information

Pricing information displayed on our Service is provided for comparison purposes only and may not reflect current prices. Prices shown are:

• Sourced from publicly available data or directly from funeral directors
• Subject to change without notice
• Not legally binding quotations or offers

Always confirm pricing and availability directly with the funeral director before committing to any services.

6. Third-Party Services

Our Service may contain links to third-party websites or services (including funeral director websites). We are not responsible for:

• The content, accuracy, or practices of third-party websites
• Services provided by funeral directors listed in our directory
• Transactions or agreements between users and funeral service providers

Your interactions with funeral directors or third-party services are solely between you and them.

7. Intellectual Property

All content on our Service (text, graphics, logos, design, software) is owned by or licensed to The Funeral and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our written permission, except:

• For personal, non-commercial use
• As permitted by applicable law (e.g., fair dealing)

8. Disclaimers and Limitation of Liability

8.1 Service "As Is"

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy or completeness of information

8.2 Limitation of Liability

To the fullest extent permitted by UK law, The Funeral shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your use or inability to use the Service
• Damages arising from interactions with funeral directors or third parties
• Damages arising from errors, inaccuracies, or omissions in our listings

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under UK law

9. Indemnification

You agree to indemnify and hold harmless The Funeral, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of the Service
• Your violation of any rights of another party
• Content you submit to the Service

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website with a new "Last updated" date.

Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.

11. Termination

We may suspend or terminate your access to the Service at any time, without notice, if:

• You violate these Terms
• Your use of the Service creates legal liability or disrupts others' use
• We cease providing the Service

Upon termination, your right to use the Service will immediately cease.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and The Funeral regarding your use of the Service.

15. Contact

If you have questions about these Terms, please contact us via the details provided on our website.